Vodafone

Vodafone wanted to have online customer support on a social media network like Facebook.

This is when Code95 developed and designed an online forum that is integrated with Facebook. What’s different about the forum is that it has the same look and feel as Facebook with all the social interactions on a mobile interface (iOS/Android). The well-developed and designed forum is a solution provided for Vodafone users to facilitate the communication process with the customer support team.

2006 witnessed an important step, launching Vodafone Egypt International Services, which is working to provide pledge and information technology services to the Vodafone Group or other companies. The company offers its services through more than 2200 employees who are speaking 10 different languages, to provide technical support and customer service at the highest international levels to the customers.

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Client

Vodafone Egypt, part of the UK’s Vodafone Group, is a mobile network operator in Egypt since 1998.

Scope

Online forum development.

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Testimonial “A professional, nice to work with a bunch of people that will add value in any project they work on.” Passant Fouad, Juhayna “Perfect support, outstanding calibres. We as an organization consider them a great partner.” AttijariWafa Bank “Code95 is comprised of a dynamic, energetic and dedicated team that has helped us in realising our vision for the website we wanted to create. They are very flexible and work round the clock to ensure the process is going smoothly. They are creative and experienced and able to handle big tasks and projects. It was a pleasure to work with them and we look forward to continuing this relationship in future endeavours.” Abdel-Rahman Hussein, Dandin “By the end of a very long timeline project full of energy, stress, quality, dedication, long sleepless nights, day to day support even on weekends & public holidays & a perfect project delivery, I would like first to thank each & everybody who gave the energy & dedication to this project leaving family & personal life to provide such a service. I would like also to inform you that our work especially the website has been recognized from the highest levels in the government & everyone we meet during the event give us the credit over it, so I loved to share this with you guys this would never be done without your great support all over the last months. We as JWT appreciate the relationship with your end & wishing to have more & more business together for the upcoming months. “THANK YOU ALL, Ahmed Helal , JWT

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