Graduate of Faculty of Engineering or Computer science
Experience in Windows 2000, 2003 Administration.
Experience in MS SQL Server 2000, 2005 Administration.

Experience in Securing SQL Server

Experience in Linux. Is a plus

Experience in JBoss and java is a plus

place of work :- Saudi Arabia
…More Information Technology – IT Jobs at: http://www.jobsinegypt.com/Job/Last_Posted_Jobs.asp?FieldName=Information+Technology+%2D+IT

Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Supervisors to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through ensuring coaching and mentoring, one-on-ones, and performance reviews. Implement necessary disciplinary actions.

Duties and Responsibilities:
Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
Ensure that the productivity goals for the team are met, including service level/utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis. Monitors call volume, call quality and manage telephone coverage to effectively support customers and forecasted call volumes.

Review information received from all data sources. Review and take appropriate action. Team with local Operations Planning group to evaluate staffing needs and make adjustments to meet changing demands. Work closely with planning team to identify issues, trends and gaps in scheduling.

Manage labor and non-labor costs to ensure business profitability to the contribution margin level. Ensures compliance and achievements as defined in the annual budget.

Provide leadership and guidance to Team Supervisors with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team.

Act as an escalation point for employee relations and customer issues where the Team Supervisor assesses the need for additional support. Conflict management and problem resolution for both types of situations.

Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop departmental procedures and standards and assure compliance.

Provide leadership by maintaining an awareness of industry standards and sharing information with the department.

Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions.

Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Supervisor’s and Agent’s. Provide guidance for successful career pathing.

Conduct monthly one-on-ones with each direct report to ensure policy and procedure understanding and compliance, ensure quality call handling, and productivity levels. Act as a resource for staff professional development and work to ensure expected quality and productivity levels.

Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team.

Complete bi-weekly payroll for direct reports.

Work with other departments and colleagues to ensure effective working relationships across the organization.

Stay current on internal work processes, policies and procedures.

Responsible for preparing and delivering Business Reviews to clients.

Maintaining relationships with Business Directors and clients.
Responsible for understanding and complying with all company and team policies and procedures.

Other duties as assigned.

Requirements:
Fluent in English
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of contact services industry.
Able to manage multiple projects and tasks effectively.
Knowledge of PC applications.
Excellent problem solving experience and decision making abilities.
Ability to interact effectively with all levels of management and customers.
Ability to work with minimal guidance or supervision in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability to motivate and mentor team, presenting new opportunities and challenges for additional development to achieve desired results.
Effective management skills that demonstrate the ability to balance business goals and results with staff developmental needs. Specific examples of staff development through skill development programs a plus.
7+ years of management experience in a technical service or service delivery environment.
A bachelor degree in Computer Science, MIS, or Business
Equivalent education or experience may be substituted for any of the above.

IMPORTNAT:
Please include in your application your email address and your landline phone!…More Management Jobs at: http://www.jobsinegypt.com/Job/Last_Posted_Jobs.asp?FieldName=Management

Act as a business partner to senior management by providing guidance and direction on all human resources issues. Represent all human resources discipline and perform specialized human resources activity including employment and employee relations when needed.

Responsibilities:

• Manage and conduct all recruiting activities for the site. Develop and enjoy recruiting strategies that allow for quick and appropriate candidate identification. Build college and community relations when appropriate. Contract permanent and temporary agencies and negotiate fees when needed.
• Understand assigned business objective, identify and recommend appropriate policies and practices that also support them.
• Act as a consultant for managers on employee issues, including compensation, benefits and employee relations.
• Responsible for contents and maintenance of personnel handbook.
• Ensure that private and personal information is protected against unauthorized and improper use.
• Monitor sick leave.
• Responsible for the input of the employees personal data.
• Be the contact point for the payroll company regarding salaries and social charges.
• Be the contact point and advise the management about health and safety issues.
• Act in a mature and professional manner towards customers, clients and colleagues.
WORKINGHOURS: Mo.- Fr., 9am-6pm

Personal Success Profile:

• Fluent in English
• Good social and communicative skills.
• Extensive knowledge of HR procedures.
• Remain effective and maintain a positive attitude during times of change and stress, and viewing change as an opportunity for improvement.
• Take advantage of all opportunities to learn and develop new competencies.
• Demonstrate excellent interpersonal skills with an ability to create and maintain a good impression, based on competence and credibility.
• Build relationships with team members and co-workers for effective team performance.
• Share information and ideas, and ask questions to ensure common understanding.
• Three to five years prior human resources experience with demonstrated strengths in employment and employee relations is required, preferably in the PC industry.

IMPORTNAT:
Please include in your application your email address and your landline phone!…More Human Resources Jobs at: http://www.jobsinegypt.com/Job/Last_Posted_Jobs.asp?FieldName=Human+Resources

You will be responsible for creating a comprehensive audit plan testing the efficiency and reliability of the main dealing systems and related processes reporting identified risks and control issues to the head of audit and client management. You will also work closely with the dealing room contributing to advisory assignments relating to issues affecting the business as a whole.

You will be a specialist treasury and investments auditor with extensive knowledge of treasury products operations related risks and controls and be conversant with Basel II and IAS 39 requirements.

This is an excellent opportunity for someone looking to develop upon their previous experience and gain significant exposure to business processes and senior management.

This is a full-time position which requires your daily attendance at our office in Maadi five days per week. Your written and spoken English should be very good.
…More Internet Jobs at: http://www.jobsinegypt.com/Job/Last_Posted_Jobs.asp?FieldName=Internet

We are a Microsoft Gold Partner and established Google Adwords certified company, headquartered in Denver, in the US, with a production office in Maadi. We are seeking several employees to join our internet marketing team.
Successful candidates will have great English language skills and exceptional analytical skills. If you like crunching numbers are great in excel and writing professional reports, then please apply.
…More Internet Jobs at: http://www.jobsinegypt.com/Job/Last_Posted_Jobs.asp?FieldName=Internet

Technical Knowledge

* Solid programming skill in ASP.NET using c#.

* Very good knowledge with OOP and other programming concepts

& logical approach for problem solving

* Have a good background in security topics

* Excellent experience in UML, SQL Server and XML

* Good experience in design patterns

* have background in web services is preferred

* Have a background in Share Point, MCMS and XML, C++ is a plus

* Very good English & Arabic Spoken & written

Business Knowledge

* Good background in developing web application

Managerial Knowledge
* Have the ability to follow up work and provide to technical support to team member

Personal abilities and skills
* Good communication skills

* Ability to work in a team

Years of experience in the career and/or the same position
At least 3 year experience in software programming

…More Computer Software Jobs at: http://www.jobsinegypt.com/Job/Last_Posted_Jobs.asp?FieldName=Computer+Software